Legal
The terms we work under, in plain language.
How we handle the personal data of fleet owners, office staff and drivers, what you agree to when you use PRACHSO, and who to write to when something is wrong.
- Documents
- 8
- Last updated
- 12 Nov 2026
- Data law
- DPDP Act, 2023
- Grievances
- grievance@prachso.xyz
Every policy
Each page shows the date it was last changed. Material changes are emailed to account owners before they take effect.
- Privacy policyWhat personal data PRACHSO processes about fleet owners, office staff and drivers, why, for how long, and the rights you have under the Digital Personal Data Protection Act, 2023.12 Nov 2026
- Terms of serviceThe agreement between PRACHSO and the businesses that use it: the service, the trial, fees, acceptable use, data, liability and termination.12 Nov 2026
- Data processing agreementHow PRACHSO processes the personal data of a fleet's owners, staff and drivers on the fleet's instructions, under the Digital Personal Data Protection Act, 2023.12 Nov 2026
- SubprocessorsThe third parties that process customer personal data on PRACHSO's behalf, what each does and where, and how we announce changes.12 Nov 2026
- Cookie policyThe cookies and similar storage prachso.xyz and the PRACHSO app use, why, and how to control them.12 Nov 2026
- Refund and cancellation policyHow cancellations, refunds and prepaid Gate Check packs work on PRACHSO plans.12 Nov 2026
- Grievance officerHow to raise a complaint about personal data, a reminder message or the PRACHSO service, and how quickly we respond.12 Nov 2026
- Accessibility statementHow PRACHSO makes its website, app and driver links usable for everyone, the standard we work to, and how to report a barrier.12 Nov 2026