Last updated 12 Nov 2026
Grievance officer
How to raise a complaint about personal data, a reminder message or the PRACHSO service, and how quickly we respond.
How to reach the grievance officer
PRACHSO PRIVATE LIMITED (CIN U71100MH2026PTC470078), the operator of prachso.xyz, with its registered office at 3rd Floor, Lentin Chamber, Dalal Street, Kala Ghoda, Fort, Mumbai, Maharashtra 400001, India has designated a grievance officer under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules. Write to grievance@prachso.xyz. That mailbox is read by the grievance officer and is not a sales inbox.
What to raise here
- A request to see, correct or erase personal data about you.
- A WhatsApp or email message from PRACHSO that you did not agree to receive.
- A concern that your licence or vehicle record was looked up without a reason.
- A complaint about how a previous request was handled.
- Any other complaint about personal data or about content on prachso.xyz.
For product help, use support@prachso.xyz. For a security vulnerability, use security@prachso.xyz.
What to include
- Your name and the mobile number or email address the request relates to.
- If you are a driver, the name of the fleet that added you, if you know it.
- What happened, with dates, and what you would like us to do.
- If you act for someone else, proof that you are authorised.
Do not send your full licence number, Aadhaar number or any document image by email. If we need to confirm who you are, we will send you a one-time code on your registered mobile number.
Response timelines
| Step | Timeline |
|---|---|
| Acknowledgement with a reference number | Within 48 hours |
| Stopping WhatsApp messages to a number that did not opt in | Within 24 hours of the complaint |
| Resolution of the grievance | Within 30 days |
| Passing a driver's request to the fleet that controls the data | Within 2 working days, with a copy to you |
If a request needs the fleet that controls your data to act, we chase it and tell you the outcome. Registry data such as a licence validity date reflects the government record; if it is wrong, the correction has to be made at the RTO.
If you are not satisfied
If our response does not resolve your grievance, you may complain to the Data Protection Board of India under the DPDP Act. Under section 13 of the Act, you are expected to use this grievance process first.