WhatsApp Reminders
The reminder goes to the person who has to act, in the language they read.
The owner gets the payment. The munshi gets the filing. The driver gets the testing-station date. Each one on WhatsApp, in Hindi, Punjabi, Tamil or seven other languages, with buttons that update the task when they reply.
PRACHSO Reminders
to Owner · English
Insurance renewal: MH 43 OI 1196
Policy 1182/7740/2025 ends on 14 Nov 2026. 2 days left.
Last quote on file: ₹68,400. Reply when it is renewed and send the new policy here.
9:02 am
Role-based routing
Not everyone gets everything.
A reminder sent to everyone is a reminder nobody acts on. PRACHSO sends each item to the role that can close it, and copies the owner only when it matters. You set the roles once; change them per document type any time.
| Reminder | Goes to | Why |
|---|---|---|
| Insurance renewal | Owner | Someone has to approve the premium and pay it |
| NP annual authorisation | Owner | A payment made online every year |
| Road tax | Owner, copy to munshi | Payment, then the receipt goes on file |
| Permit renewal and filing | Munshi | Forms, the RTO agent and the file |
| Fitness test | Driver, copy to munshi | The truck has to be at the testing station |
| PUC test | Driver on that truck | The truck has to be at the PUC centre |
| Licence or hazardous endorsement | The driver himself | Only the licence holder can renew it |
| Any task with no action in 48 hours | Owner | Escalation, so nothing sits with one person |
10 languages at launch
Written by native speakers, not run through a translator.
Hindi, English, Punjabi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali, Odia. Tap a language to see the same PUC reminder the way a driver from that state reads it.
Pick the driver's language
- Recipient
- Driver on PB 10 OI 4127
- Why the driver
- PUC needs the truck at the centre
- Sent
- 9 Nov, 7 days before expiry
- If no reply in 48 hours
- Escalates to the owner
Vehicle numbers, NH numbers and the word PUC stay in Latin script in every language, because that is how they are painted on the truck and printed on the certificate.
PRACHSO Reminders
to Driver, PB 10 OI 4127 · Hindi
PUC की याद: PB 10 OI 4127
इस ट्रक का PUC 16 नवंबर को खत्म हो रहा है। 7 दिन बाकी हैं।
रूट पर सबसे पास का PUC सेंटर: खन्ना बाईपास, NH 44।
जांच के बाद नए PUC की फोटो यहीं भेज दें।
9:02 am
Schedule
Five touches per expiry, then the owner.
The defaults below suit most fleets. Every step is configurable per document type, and escalation to the owner fires when a task has had no action for 48 hours.
Before expiry
30 days
First reminder
Time to get quotes and book the slot.
Before expiry
15 days
Second reminder
Task still open? The assignee hears again.
Before expiry
7 days
Urgent
Marked urgent on the dispatch list.
Before expiry
1 day
Last call
Owner copied on every last-call message.
After expiry
Day after
Lapsed
Truck moved to Not fit to dispatch.
Escalation: no reply and no task update for 48 hours sends the item to the owner, with who it was waiting on and since when.
Reply buttons
One tap from the cabin closes the loop.
- DoneTask moves to Awaiting proof. PRACHSO re-reads the registry until the new date appears.
- Renewed, sending photoThe photo goes to the Document Vault, matched to the truck and document type.
- Need helpThe munshi gets the task with the driver's number, so the call happens today.
PRACHSO Reminders
to Sandeep Patil · Marathi
PUC आठवण: MH 04 II 8820
या ट्रकचे PUC 5 नोव्हेंबरला संपले आहे. आजच तपासणी करून घ्या.
जवळचे PUC केंद्र: भिवंडी बायपास.
9 Nov, 4:02 pm
Opt-in first, approved templates always.
Every recipient opts in before the first reminder, and every business-initiated message uses a template approved on the WhatsApp Business Platform. Anyone can opt out by replying STOP. No promotional messages are ever sent to your drivers.
SMS fallback
Where a number is not on WhatsApp, the same reminder goes by SMS with a reply link.
Drivers are free
Drivers are never counted as seats, on any plan.
Who decides which person gets which reminder?
You do, once, by role. The defaults: payment items such as insurance and NP authorisation go to the owner, filing items to the munshi, and items that need the truck present, such as PUC and fitness tests, go to the driver on that truck.
Are messages machine-translated?
No. Templates in all 10 launch languages are written by native speakers and approved as WhatsApp templates before they are used.
Do recipients have to opt in?
Yes. Every recipient opts in, and every business-initiated message uses a pre-approved WhatsApp template, as the WhatsApp Business Platform requires. Recipients can opt out at any time.
What if a driver does not use WhatsApp?
PRACHSO falls back to SMS for that number. The SMS carries the same date and a link to reply.
What happens when nobody acts?
If a task has no reply or update for 48 hours, the reminder escalates to the owner. The escalation window can be changed per document type.
Know every expiry before the checkpoint does.
Send us your vehicle list. We load your fleet and show you every date and every pending challan on the call.