Terms of service

The agreement

These terms are an agreement between PRACHSO PRIVATE LIMITED (CIN U71100MH2026PTC470078), the operator of prachso.xyz, with its registered office at 3rd Floor, Lentin Chamber, Dalal Street, Kala Ghoda, Fort, Mumbai, Maharashtra 400001, India ("PRACHSO", "we") and the business that creates a PRACHSO account or signs an order form ("Customer", "you"). The person accepting them confirms they have authority to bind that business. If an order form signed by both sides conflicts with these terms, the order form wins for that order.

PRACHSO is sold to businesses only. These terms are not a consumer contract.

What PRACHSO does, and what it does not

PRACHSO reads vehicle and driving licence records through authorised channels, tracks document expiry dates, sends reminders on WhatsApp and email, manages renewal tasks, records e-challans and stores documents. It is a tracking and reminder tool.

• PRACHSO does not issue, renew or alter any government document, and is not an RTO agent.
• A renewal "in one tap" means PRACHSO pre-fills details and hands off to the official portal or to the agent your fleet appoints. The renewal itself is done there.
• PRACHSO does not pay or contest challans on your behalf, and does not represent you before any court or authority.
• PRACHSO does not give legal advice. Penalty amounts and rules shown in the product and on this website are general information, and states can set different compounding amounts.

Registry data is only as current as the source. Government systems can be delayed, unavailable or wrong. You remain responsible for keeping your vehicles and drivers legally compliant, and for checking a document before relying on it at a checkpoint or in an insurance claim.

Trial

New customers get a 14-day trial on their own vehicles. Our team imports your fleet from Excel or FASTag statements. At the end of the trial the account pauses unless you choose a plan. Nothing is charged during the trial, and trial data is deleted 30 days after the trial ends if no plan is chosen.

Fees and billing

• Fees are per active vehicle per month at the rates on the Pricing page or your order form. GST is charged extra.
• Drivers are never counted as seats, and office users are unlimited on every plan.
• Annual plans are invoiced in advance. Monthly plans are invoiced at the start of each month.
• Vehicles you add mid-term are charged pro rata from the day they are added. Sold or scrapped vehicles can be archived free with their history.
• Gate Check is sold in prepaid packs of checks.
• Invoices are due within 15 days. If an invoice is unpaid 30 days after its due date, we may suspend reminders after giving 7 days' written notice. We never delete data for non-payment without a further 30 days' notice.

Refunds are covered by the Refund policy.

Your responsibilities

• Add only vehicles you own, operate or have been asked to verify, and drivers you engage.
• Have a lawful basis for the personal data you load, and tell your drivers and staff that PRACHSO processes their data on your behalf.
• Obtain WhatsApp opt-in from drivers and staff before reminders are sent to them, using the opt-in flow PRACHSO provides.
• Keep login credentials confidential and remove users who leave.
• Use Gate Check only to verify a vehicle and driver presented to you for loading.

Acceptable use

You must not use PRACHSO to look up vehicles or people you have no business relationship with, to build a database of registry records, to resell registry data, to harass a driver, to send messages a recipient has not agreed to receive, to probe or overload the service, or to break any Indian law. We may suspend an account that does any of these, and will tell you why.

Your data

You own the data you put into PRACHSO and the documents you upload. You give us permission to process it only to provide and support the service, as set out in the Data processing agreement, which forms part of these terms. You can export your data in Excel and PDF at any time and for 60 days after the account ends.

We may use aggregated, anonymised statistics that identify no fleet, vehicle or person, for example how often PUC certificates lapse across all accounts, to improve the product and to publish industry reports.

Service levels and support

We aim to keep the application available at all times except for planned maintenance, which we announce on the Status page at least 48 hours ahead. Registry, WhatsApp and e-challan checks depend on third-party and government systems that we do not control; when one is unavailable we retry and show the last successful check time. Support is by email at support@prachso.xyz and on WhatsApp during Indian business hours.

Warranties and liability

We will provide the service with reasonable skill and care. Apart from that, the service is provided as is, and we do not promise that registry data, challan data or penalty information will be complete, current or error-free.

Neither side is liable for indirect or consequential loss, lost profit or lost business. PRACHSO's total liability under these terms in any 12 months is limited to the fees you paid in those 12 months. These limits do not apply to a party's liability for fraud, for wilful misconduct, or where Indian law does not allow liability to be limited.

Fines, penalties, held vehicles and rejected insurance claims arising from a lapsed document remain your responsibility, including where a reminder was sent and not acted on, or where the registry record was wrong.

Term and termination

Monthly plans continue until cancelled and end at the end of the month in which you cancel. Annual plans run for 12 months and renew for another 12 unless either side gives 30 days' notice. Either side may end the agreement if the other commits a material breach and does not fix it within 30 days of written notice. When the agreement ends, reminders stop, your data stays available for export for 60 days, and is then deleted.

General

• These terms are governed by the laws of India. Courts in India have exclusive jurisdiction.
• Before going to court, both sides will try to resolve a dispute by good-faith discussion between senior people for 30 days.
• We may change these terms by giving 30 days' notice by email. Changes do not apply to an annual term already paid for unless you agree.
• Neither side is liable for delay caused by events beyond its reasonable control, including outages of government systems.
• Notices to PRACHSO go to hello@prachso.xyz. Notices to you go to the account owner's email.