Integration · Messaging
PRACHSO and WhatsApp Business Platform
Every PRACHSO reminder goes out on the WhatsApp Business Platform as a pre-approved template message, in the recipient's language. Reply buttons such as Done, Renewed, sending photo and Need help come back into PRACHSO and update the task. Photos sent in reply go to the Document Vault.
- Reminder templates to owner, munshi and driverOut of PRACHSO
- Button replies that update the renewal taskInto PRACHSO
- Photos and PDFs of renewed documentsInto PRACHSO
- Roadside Pack link and challan notices to driversOut of PRACHSO
What moves
What is read or written, and which way.
Available on: All plans.
| Data | Direction |
|---|---|
| Reminder templates to owner, munshi and driver | Out of PRACHSO |
| Button replies that update the renewal task | Into PRACHSO |
| Photos and PDFs of renewed documents | Into PRACHSO |
| Roadside Pack link and challan notices to drivers | Out of PRACHSO |
Setup
4 steps to connect.
PRACHSO's onboarding team does the first import and the mapping with you during the 14-day trial.
- 1
Step 1
Each recipient opts in once, by replying to a welcome message or confirming in the office. - 2
Step 2
Pick each person's language and role: owner, munshi or driver. - 3
Step 3
Reminders go out at 30, 15, 7 and 1 days before each expiry, and the day after, on PRACHSO's verified business number. - 4
Step 4
Replies update the task. No reply in 48 hours escalates to the owner.
Field mapping
Where each field lands.
| WhatsApp Business Platform | PRACHSO |
|---|---|
| Template: document_expiry_driver | Reminder to driver |
| Template: document_expiry_owner | Reminder to owner |
| Button: Done | Task marked done, awaiting proof |
| Button: Need help | Task flagged to munshi |
| Media reply | Vault upload, matched to truck |
How access works
Business-initiated messages need the recipient's opt-in and a pre-approved template, as the WhatsApp Business Platform requires. Recipients can opt out by replying STOP. Where a number is not on WhatsApp, PRACHSO falls back to SMS.
Questions about WhatsApp Business Platform
Do messages come from our own number?
By default they come from PRACHSO's verified business number with your fleet's name in the message. Using your own WhatsApp Business number can be set up on Enterprise.
Are drivers charged for messages?
No. Drivers are never seats and never pay. Messaging costs are included in the plan.
Know every expiry before the checkpoint does.
Send us your vehicle list. We load your fleet and show you every date and every pending challan on the call.